Effective Date: 17-5-24
At Magickd Designs, we are committed to ensuring your satisfaction with our digital designs. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed with a return or refund request.
1. Digital Products
Due to the nature of digital products, we do not offer refunds or exchanges once a design has been downloaded or delivered via email. We recommend reviewing all product details and our terms and conditions before making a purchase to ensure the design meets your requirements.
2. Eligibility for Refunds
We will consider refund requests under the following circumstances:
- Non-Delivery of the Product: If you do not receive the digital product within 24 hours of purchase, please contact us immediately. We will verify the issue and send the product or issue a refund.
- Download Issues: If you experience issues while downloading the product, and our support team is unable to resolve the issue, we will issue a refund.
- Defective Product: If the digital product is defective or not as described, please contact us within 3 days of purchase. We will review your claim and issue a refund if the product is found to be defective or significantly different from its description.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to magickdcompany@gmail.com with your order number, details of the issue, and any relevant screenshots or information.
- Review Process: Our support team will review your request and may contact you for additional information if necessary.
- Resolution: We will inform you of the outcome of your request within 7-15 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
4. Exceptions
Please note that we do not issue refunds for the following:
- Change of mind after purchase.
- Failure to understand product functionality or compatibility.
- Issues related to your device or software used to access the product.
5. Customer Support
If you have any questions or need assistance with a refund or return, please contact our customer support team at:
Magickd Designs
[Insert Company Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
6. Changes to This Policy
Magickd Designs reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
7. Contact Information
For any questions regarding our Refund and Returns Policy, please contact us at:
Magickd Designs
Email: magickdcompany@gmail.com
Phone: 9764-688-572